RETURNS & REFUNDS

Last updated: September 10, 2026

At Marc Vicci Hair, every order is carefully prepared and inspected before shipment. Due to the nature of our hair products and for hygiene reasons, all purchases are final sale.

FINAL SALE

We do not accept returns or exchanges for:

• Change of mind
• Incorrect color, length, texture, or quantity selected
• Products that have been worn, installed, washed, colored, bleached, cut, or altered
• Products removed from their original packaging

Please carefully review your order before completing your purchase.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please provide your:

• Order number
• Photos or videos of the item received
• Photos of the packaging and shipping label, if applicable

Our team will review your request and, if approved, provide an appropriate resolution.

Important: Please inspect your hair before installing or modifying it. Once the hair has been installed or altered, we cannot accept claims regarding its condition or appearance.

SHIPPING

Marc Vicci Hair is not responsible for delays caused by shipping carriers, weather, customs, or circumstances beyond our control.

If your package is lost or arrives damaged, please contact us promptly so we can assist you.

ORDER CANCELLATIONS

Orders may be processed shortly after being placed. Once an order has been processed or shipped, cancellation may not be possible.

CONTACT

For questions regarding your order or this policy, please contact us using the contact information available on our website.

Thank you for choosing Marc Vicci Hair.